Frequently Asked Questions

Your guide to seamless beauty and wellness shopping.

Are your products cruelty-free and vegan?

Yes, at Urban Retreat, we are committed to ethical beauty. All of our products are 100% cruelty-free and the majority of our collection is vegan-friendly.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return gently used products for a full refund or store credit.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. We are working on expanding our global reach to more countries soon.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.